Privacy Policy

At Flow Coaching, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website flowcoaching.co.uk or contact us directly to enquire about or book coaching sessions.

1. Who we are

Flow Coaching provides professional coaching services to individuals and organisations.
Website: flowcoaching.co.uk
Email: kasia@flowcoaching.co.uk
Phone / WhatsApp: +44 7952 160 889

2. Information we collect

We collect and process limited personal information in the following ways:

a. When you contact Flow Coaching

If you contact us by phone, WhatsApp, or email, we may collect your name, contact details, and any information you choose to share that’s relevant to your enquiry or coaching relationship.

This information is used solely to communicate with you, arrange sessions, and deliver coaching services.

b. Website usage data

We use Google Search Console and Google Analytics to understand how visitors find and use our website. These tools collect anonymous, aggregated data such as:

  • The pages you visit and how long you spend on them

  • How you arrived at the website (e.g. Google search, social media, or direct link)

  • Your device type, browser, and operating system

  • General geographic region (not your exact location)

This information helps us improve the website’s content, usability, and performance.

No personally identifiable information (PII) is collected through Google Analytics or Search Console, and data is not combined with other sources to identify individuals.

3. Cookies

Cookies are small text files stored on your device to help websites function effectively and gather usage data.

Flow Coaching uses cookies only for:

  • Understanding general visitor behaviour through Google Analytics

  • Improving the performance and user experience of the site

You can control or delete cookies at any time through your browser settings. To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

4. Lawful basis for processing

Under the UK GDPR, we rely on the following lawful bases:

  • Legitimate interest – to understand and improve how our website is used.

  • Contract – to communicate with and deliver coaching services to clients who contact us.

5. How your data is stored and protected

  • Client information is stored securely (e.g. in password-protected documents or encrypted devices).

  • Analytics data is stored on Google’s servers and handled in accordance with Google’s Privacy Policy.

  • Personal data is never sold or shared with third parties.

  • Only Flow Coaching has access to client records and correspondence.

6. How long we keep your information

Client data is retained only for as long as necessary to provide coaching services and meet legal or ethical obligations. Website analytics data is retained in aggregated, anonymised form.

7. Your data protection rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

You can learn more or contact the ICO at https://ico.org.uk.

8. Updates to this policy

This Privacy Policy may be updated occasionally to reflect changes in how we operate or comply with legal requirements. Any updates will be posted on this page with the revised date.

Last updated: October 2025